Distance agreement

The seller of the goods offered in this online store is SIA TEWEB, reg. No. 40203457703, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer’s order. The seller guarantees that the product is original and without any modifications. The photo on the website may not match the product delivered.

Delivery and payment procedure: The buyer orders goods through this website, indicating the type and quantity of the ordered goods. The buyer has the opportunity to pay for goods and delivery using built-in payment methods.

The invoice is generated electronically and is valid without a signature. The seller ensures delivery of the goods through the GLS postal service (possibly another) within the time specified when placing the order.

The Seller undertakes to process the Buyer's order within 2 working days and order the goods from a warehouse in the EU. The delivery time from the manufacturer's warehouse to the Seller depends on the availability of a specific product.

Right of revocation

The Buyer has the right to refuse the goods within 14 calendar days from the date of receipt of the Goods. After returning the goods, the Seller returns 100% of the funds to the Buyer’s account within 5 business days.

The Buyer may exercise the right of withdrawal if:

- the product was damaged during delivery;

- the delivered goods turned out to be defective;

- there was a significant delivery delay (more than 10 calendar days from the expected delivery date).

The Buyer cannot exercise the right of withdrawal if:

- the ordered product cannot be returned due to its nature, or it is perishable, or can be quickly used up;

- the ordered product is manufactured directly for the Buyer according to an individual order;

- if any stickers, price list, tags, etc. were removed.

Part six of Article 12 of the Law of the Republic of Latvia on the Protection of Consumer Rights states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of refusal.”

In order to use the right of refusal, you need to notify the Seller by phone or email. by mail, indicating the reason and order (invoice) number. A return document is issued for the Buyer and sent to the email specified by the Buyer in the order form. All costs incurred in connection with sending the goods back to the Seller are borne by the Buyer.

In case of damaged packaging upon delivery, the Buyer is obliged to provide the following photographs:

- The product as it was delivered, inside the packaging box;

- Damaged product next to the delivery label;

- External and internal packaging.

The Seller reserves the right to refuse to exercise the Buyer's right of refusal or withhold a compensation fee in the event of damage to the goods, neglect of the goods during use or failure to follow the instructions in the manual, if the original packaging of the goods is lost or if its packaging is significantly damaged.

Data processing

By entering the necessary information and placing an order, the Buyer confirms that he is familiar with and agrees that the data provided by him is used so that the Seller can accept the Buyer’s order and deliver the goods in accordance with the requirements of the legislation of the Republic of Latvia. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified email address.

Security of user data

The seller has taken all necessary measures to ensure the security of personal data and prevent unauthorized access to it by third parties. The seller processes personal data of buyers in compliance with the requirements of the law on the protection of personal data and other legal acts of the Republic of Latvia that regulate the processing and protection of personal data.

When processing and storing personal data of Buyers, the Seller uses organizational and technical means to ensure the protection of personal data from accidental or illegal disclosure, modification, as well as from any other illegal processing.

By purchasing goods and services offered in the Venitte online store, the Buyer agrees and allows the Seller to register, enter, store, systematize, use and in any other way process personal data, as well as the data that the Buyer provides. To the Seller in the future, to the extent necessary for the following purposes:

- the data is obtained from SIA TEWEB orders, contractual obligations or data processing is necessary to conclude the relevant agreement (transaction);

- the data is necessary for identification and accounting of Buyers;

- data is required to send commercial notifications (email and/or SMS);

- the data is necessary to ensure the fulfillment of other obligations arising from contractual obligations or from agreements (transactions) concluded, respectively.

The buyer has the right to demand the addition or correction of his personal data, as well as the termination of their processing or destruction if the personal data is incomplete, outdated, false or no longer needed. The Buyer, by submitting a reasonable request in writing, has the right to receive the following information:

- what information about the Buyer was received, the source of the data, when the information included in the data was changed (if this is permitted by legal acts);

- for what purpose was the processing of personal data carried out, information about the recipients of personal data;

- information about whether the data was processed automatically.

Customers' personal data will be stored no longer than required by regulations. The buyer may request the deletion of his data at any time.